In August 2003 a massive power failure struck the northeastern United States. A survey conducted by Dr. Robert J. Kwortnik at Cornell University captured details of the blackout and how hotel managers responded:
Source: Journal of Hospitality & Leisure Marketing*
In blackout situations, Cyalume® Snaplights® - securely stationed and standing ready in each guest room - offer the best solution. SnapLights stay ready for years, then work every time, under any conditions.
SnapLights are an excellent solution for hotels - the same devices provide both excellent standby room lighting and excellent evacuation lighting, without dependence on battery life, without risk of flame. In the event of evacuation, each hotel guest carries a personal light - this is the best situation for safe evacuation and emergency services rescue at the scene.
Even in low risk situations, SnapLights® are a comfort to guests and a great measure of hotel service.
"Customers often pay more attention to and are more emotionally involved in a firmís service recovery efforts than the original service encounter; further, failure to recover can create more dissatisfaction than the original failure*"
With both liability and reputation on the line, let your customer service efforts shine with the safety and reliability of Snaplights® by Cyalume®.
* Data and quotations from:
Journal of Hospitality & Leisure Marketing, Vol. 14(2) 2006
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